Our Values

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 At Luna Care Services, we highly value our team members and are committed to their professional growth and development. We firmly believe in upskilling our staff and continuously provide training and development opportunities to enhance their knowledge and skills. We actively encourage our team members to progress and develop within the organisation, recognising the value of first-hand experience as a front-line staff member in shaping effective managers.

When you join Luna Care Services, you can expect the following benefits:

Inclusive and Friendly Working Environment: We foster an inclusive and friendly working environment where every team member is valued and respected. We believe that a positive work culture enhances job satisfaction and promotes collaborative teamwork.

Contracted Hours of Employment: We provide stable and consistent contracted hours of employment, ensuring that you have reliable working arrangements that allow for better work-life balance.

Career Progression and Development: We prioritise career progression and offer opportunities for professional growth within the organisation. We believe in nurturing talent and supporting our team members' aspirations to advance in their careers.

Paid Shadowing Shifts: As part of your onboarding process, we provide paid shadowing shifts, allowing you to gain practical experience and observe experienced colleagues in action. This hands-on learning opportunity helps you to apply your knowledge effectively and develop confidence in your role.

Paid Training Days and Professional Development: We invest in our team members' learning and development. We provide paid training days and support your professional growth through continuous learning opportunities, enabling you to enhance your skills and knowledge in the care field.

Paid Mileage between Visits: We understand the importance of travel during homecare service delivery. You will be compensated for your mileage between visits, ensuring that you are fairly remunerated for your travel expenses.

Flexible Working Arrangements upon Request: We acknowledge the need for flexibility in balancing work and personal commitments. If needed, we are open to discussing and accommodating flexible working arrangements, taking into consideration individual circumstances.

Free Uniform: We provide a free uniform to ensure that you have a professional and comfortable attire while delivering care services.

Holiday Pay: We offer holiday pay, ensuring that you are compensated for your annual leave, allowing you to take well-deserved breaks and recharge.

Pension Scheme: We provide a pension scheme and automatically enroll our team members, promoting financial security and planning for the future.

At Luna Care Services, we are dedicated to creating a positive and supportive work environment, providing opportunities for growth and development, and offering a range of benefits that recognise and value our team members' contributions.

While prior experience in the care sector is not essential, Luna Care Services values individuals who possess certain skills and qualities necessary for supporting people through our home care service. We provide full training and support within your role to ensure you have the necessary knowledge and skills to excel.

As part of your onboarding process, you will complete the Care Certificate, which is a fundamental requirement in the care industry. This certificate covers various essential topics and ensures that you are equipped with the necessary knowledge and understanding to provide high-quality care.

At Luna Care Services, we believe in a blended learning approach that combines online learning modules with face-to-face training sessions. This approach allows for a comprehensive understanding of the care principles and practices. Online learning provides flexibility and the opportunity to absorb knowledge at your own pace, while face-to-face sessions promote interactive learning and the ability to ask questions and seek clarification.

To further support your learning and development, each new staff member will have the opportunity to shadow experienced Health Care Assistants. Shadowing shifts enable you to learn the role first-hand by observing and working alongside experienced professionals. This hands-on experience under the guidance of a knowledgeable mentor allows you to gain practical insights, understand best practices, and apply your learning in real-world situations.

Throughout your journey with Luna Care Services, we are dedicated to providing continuous support, training, and development opportunities to help you grow both personally and professionally. Our goal is to ensure that you feel confident and competent in delivering compassionate, person-centered care to our service users.

At Luna Care Services, we are committed to providing comprehensive training and development opportunities to our care professionals. As part of your role, you will have the opportunity to complete the Care Certificate, which is a recognised standard in the healthcare industry.

We believe in a blended learning approach, combining online learning modules with face-to-face training sessions. This approach ensures that you receive a well-rounded education, gaining both theoretical knowledge and practical skills necessary for your role. Our face-to-face sessions provide an opportunity for direct interaction, allowing for a deeper understanding of the topics covered.

To further support your development, each new staff member will have the opportunity to shadow experienced Health Care Assistants in the community. This shadowing period allows you to gain practical experience while under the direct supervision of experienced professionals. This hands-on experience is invaluable in preparing you for your role and building your confidence in delivering high-quality care.

In addition to the Care Certificate, we offer all our staff members the chance to pursue a nationally recognised RQF (Regulated Qualifications Framework) Qualification in Health & Social Care. This opportunity is available after successfully completing your probationary period with Luna Care Services. The RQF qualification offers different levels, allowing you to choose the appropriate level based on your experience and aspirations:

• Level 2 - Health & Social Care

• Level 3 - Health & Social Care

• Level 4 - Health & Social Care

• Level 5 - Health & Social Care

Completing these qualifications can not only enhance your knowledge and skills but also open doors to career progression within the health and social care field. We are dedicated to supporting your professional growth and providing opportunities for advancement.

At Luna Care Services, we prioritise the ongoing development of our care professionals, equipping them with the necessary tools and knowledge to provide excellent care.

At Luna Care Services, we understand the importance of work-life balance and the need for flexibility in shift scheduling. As a private care provider operating 24 hours per day, 7 days a week, 365 days a year, we offer a range of shift patterns to accommodate our care professionals' needs and preferences.

Your hours of work will vary depending on your allocated schedule, and we strive to ensure that you have a fair and manageable workload. Rest assured, you will not be allocated the entire day, as we carefully plan and allocate different working shift patterns.

We take into consideration the duration between shifts to ensure that you have sufficient time to rest and recharge. Our aim is to avoid prolonged hours of work and ensure that you have a healthy work-life balance.

In addition to considering shift patterns, we are committed to providing our care professionals with rotas in advance. This gives you the opportunity to plan your personal life, make arrangements, and achieve a greater work-life balance. Our rotas are easily accessible electronically, allowing you to conveniently access and review your schedule.

At Luna Care Services, we prioritise your well-being and strive to create a supportive work environment that respects your time and personal commitments. By offering varied shift patterns and providing advanced rotas, we aim to promote work-life balance, allowing you to enjoy a fulfilling career while maintaining a healthy personal life.

Our payroll cycle spans from the 25th of one month to the 24th of the next month. Any hours worked, including annual leave, within this period will be included in the payroll. Payments for these hours will be made on the last working day of each month, ensuring you receive your salary promptly.

It's important to note that December is an exception to our regular payroll schedule. In December, we will communicate the specific payroll dates to you ahead of time, ensuring transparency and allowing you to plan accordingly.

At Luna Care Services, we prioritise timely and accurate payment to our staff, recognizing the value of your hard work and dedication.

Absolutely! At Luna Care Services, we understand that individual circumstances can change, including the availability of a personal vehicle. We encourage candidates who currently do not have a car but have plans to acquire one in the near future to still apply for a position with us.

We review each application on a case-by-case basis, taking into consideration our service needs as well as the specific needs and preferences of our current service users. While having access to a vehicle is typically preferred for our care professionals, it is not an absolute requirement in all cases.

If you are successful in your application, we will assess your situation and discuss the possibility of accommodating your plans to obtain a car. We will consider the availability of alternative transportation options and explore potential solutions that align with our service requirements.

Furthermore, we may be able to provide guidance and support by signposting you to resources that can assist you in finding a suitable vehicle. We understand the importance of reliable transportation in delivering home care services and will work with you to explore viable options.

At Luna Care Services, we value flexibility and recognise that individual circumstances can evolve. We strive to support our care professionals in their professional growth and provide services that meet the needs of our service users. So, if you have plans to obtain a car in the future, we encourage you to submit your application, and we will assess your situation on an individual basis during our recruitment process.

Certainly! We welcome applications from candidates who hold an international driving license and have access to a car. However, it is important to note that there are certain limitations regarding driving in England on an international license.

In England, if you hold a valid international driving license, you are generally allowed to drive for a limited period as a visitor. The exact duration may vary depending on the country that issued your license. It is essential to familiarise yourself with the specific regulations governing international driving licenses in the UK.

While you may be able to drive using your international license, it is crucial to comply with the legal requirements for driving in England. One of these requirements is having valid and appropriate insurance coverage. As a driver, it is essential to ensure that your vehicle is insured with a UK-based insurance provider that meets the necessary legal standards.

We recommend that you consult with the appropriate authorities or insurance providers to ensure that you have the correct insurance coverage in place to drive legally in England. It is your responsibility to adhere to the driving laws and regulations of the country.

At Luna Care Services, the safety and well-being of our care professionals, service users, and the wider community are of utmost importance. Therefore, we require all our drivers to possess a valid UK driving license and adequate insurance coverage. This ensures compliance with the legal requirements and helps maintain the highest standards of safety and professionalism in our services.

If you currently hold an international driving license, we encourage you to explore the process of converting your license to a UK driving license. This will enable you to meet the necessary requirements and expand your opportunities as a driver within our organisation.

We appreciate your interest in joining our team at Luna Care Services. If you have any further questions or need clarification on any aspect of driving requirements, please do not hesitate to reach out to us.

Put simply, YES. 

When driving for a job, including positions that require you to use your personal vehicle like the role at Luna Care Services, it is typically necessary to have appropriate business insurance coverage. Business insurance provides an extra layer of protection and is designed to cover you in situations where you are using your vehicle for work purposes.

The reason business insurance is important is because standard personal car insurance policies often exclude coverage for business-related activities. If you are involved in an accident or incident while using your vehicle for work, your personal insurance may not provide coverage, leaving you exposed to potential financial liabilities.

To ensure adequate coverage and peace of mind, it is recommended to contact your insurance provider to discuss adding business use to your policy. They can provide you with detailed information about the specific requirements, options, and any additional costs associated with adding business insurance.

The cost of adding business insurance to your policy will depend on various factors, including your insurance provider, the level of coverage you require, your driving history, the type of vehicle you drive, and the nature of your job. It is important to discuss these details with your insurance provider directly to get an accurate estimate of the additional cost.

To initiate the process, you can reach out to your insurance provider by phone or through their online customer portal. Inform them about your intention to use your vehicle for work purposes and inquire about the specific steps you need to take to add business insurance to your policy. They will guide you through the necessary procedures, provide you with the relevant documentation, and help you understand any adjustments to your premium.

Remember, having the appropriate insurance coverage is not only a legal requirement but also protects you and others in the event of an accident or incident. It is essential to proactively address your insurance needs to ensure you are adequately protected while driving for work purposes.

If you have any further questions or need assistance with understanding the process of adding business insurance to your policy, our team at Luna Care Services is here to help. Don't hesitate to contact us, and we will provide you with any additional guidance or support you may require.

At Luna Care Services, we recognise the importance of flexibility in meeting the diverse needs and availability of our care professionals. We understand that individuals may have unique circumstances and commitments outside of work that require flexible working arrangements. We are committed to reviewing and considering all requests for flexible working to accommodate your availability and personal requirements.

We value open communication and encourage our team members to discuss their specific needs and preferences regarding flexible working. We will carefully assess each request, taking into account the needs of the service and the impact on the individuals we support. Our primary focus is to ensure that any adjustments to working arrangements do not compromise the quality-of-service delivery or the well-being of our service users.

While we strive to accommodate flexible working requests, it is important to note that the nature of our work as a 24/7 care provider may present certain limitations. We must maintain appropriate staffing levels to meet the demands of our service and provide consistent care to our clients. Therefore, our ability to facilitate flexible working arrangements will depend on the operational requirements and the availability of suitable alternatives within our team.

We believe in open and transparent communication throughout the process of discussing and assessing flexible working requests. Our aim is to find a mutually beneficial solution that supports your work-life balance while ensuring that we continue to provide high-quality care services. At Luna Care Services, we are committed to promoting a supportive and inclusive work environment that recognises and accommodates the unique needs of our care professionals.